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Lessons in Customer Journey Mapping from the North Pole
Chapter 2: I'm going to try to bring consultant tools, templates and techniques to life using Pole Enterprises as my case study. This is 2nd in the series on how to do customer journey mapping. The 1st was Mrs Claus letter.
Pricing Models
Every café has its menu, and so should every consultant. From flat whites (T&M) to tasting menus (fixed price), pricing models shape how clients experience your value. In this week’s Consultant Café, discover some price model blends that work.
Costing vs Pricing: Knowing Your Floor and Setting Your Ceiling
Cost is maths, price is reputation strategy. Get them confused, and you risk cash flow, clients, and credibility
Consultant Café’s “Corporate Special Blend” offers Consulting Firms a smarter, more human way to invest in their people
Consultant Café’s new Corporate Special Blend helps Consulting Firms invest in their people through real-world learning. Early adopter EOLAS Solutions is leading the way, giving teams access to tools, insights, and live “Café Shot” sessions that turn challenges into collaborative growth.
Specialist or Generalist? (Spoiler: The Market Doesn’t Care)
My old career advice was simple: go wide before you go deep. But consulting has changed, and so has my view.
My Delivery Playbook to Turn Messy Engagements into Repeatable Wins
If your work blends into the background, you’ll be replaced by the next consulting firm promising something shinier.
Debunking the Most Common Myths About Consulting
Consulting looks glamorous from the outside—big clients, strategy decks, and corner offices. But beneath the polish lies a tougher, truer story. This article busts the biggest consulting myths to reveal what the craft is really about: grit, growth, and solving problems that matter.
The Anatomy of a Change Management Dashboard: Cutting Through the Illusion
Change dashboards must tell the truth, support decisions, and reflect the human reality of change, not just make things look tidy. This article serves up the special brew for building a change management dashboard that gives executives the clarity they need to lead with confidence.
ConsultantCafe.com Tech Stack: What Keeps It Brewing Smoothly
A peek behind the scenes at ConsultantCafe.com, my tools, struggles, and progress as I build rhythm, share workflows, and grow a community for consultants.
Turn Messy Thinking into Clear Wins, like a Jedi Mind Trick
MECE is the secret weapon consultants use to turn messy, conflicting data into clarity. With simple, structured buckets, you’ll eliminate confusion, surface insights, and deliver solutions that help clients see the path forward.
The Quiet Power of Community: The Most Underrated C in Consulting
Community is the most overlooked C in 4 Cs of Consulting—The one that rarely shouts for attention, but quietly sustains us in ways we don’t always see. This is a call to act: Consultants using their resources and craft to make a real-world difference.
Consulting Insight
So, You Found Yourself on the Bench
The bench isn’t career purgatory, it’s consulting’s most honest mirror—and your biggest accelerator if you use it right. Off the field is where you sharpen skills, build relationships, and create IP. Play offence across the 4 Cs—Consultant, Clients, Colleagues, Community—and you’ll be first pick.
News
I didn’t see this coming
Last month, I launched ConsultantCafe, unsure if it would resonate. The response has been humbling. It seems there’s an appetite for learning, tools, & connection in consulting. Thank you for being part of this journey.
Consulting Insight
Communications Plans
Done well, comms is a strategic tool that drives understanding, reduces resistance, and builds momentum. This article shows how to move your plan from nice-to-have to an essential consulting craft.
Consulting Insight
Consulting Rules of Thumb
Consulting rules of thumb that no one tells you. Kim shares his hard-earned lessons.
Best Self
Crack the Code - The 4 Cs of Consulting
Crack the code of consulting. Let one of the 4Cs of Consulting dominate, and you risk burnout, boredom, or becoming that consultant everyone avoids. Nurture them all, even if it is hard, and your career will flourish.
Consulting Insight
AI Is Changing Consulting — Here’s How to Future Proof Your Career
AI is changing consulting. But change is what consulting is built on. Your consulting career is not about avoiding disruption. It is about mastering it. In the AI era, that is your biggest opportunity yet.
Best Self
Flip how you use ChatGPT to find your consulting superpower
Remember, ChatGPT is a language model. It does not “know” you. You don’t have to accept every insight it produces. The value comes from being honest in your answers and taking the time to reflect on them.
Consulting Insight
Thriving in Complex Environments: My Change Framework
Change management thrives when you treat it as a system, not a checklist. This framework forces you to think that way. The six streams of effort work in concert. Miss one, and the whole thing wobbles.
Technique
When You're Asked to Deliver an Assignment You've Never Done Before....
If you wait until you feel qualified, you will miss the best work of your career. You will miss the best client moments, the best learning opportunities, and the best stories. You may miss your calling.
Tool
A different Icebreaker
It is important to create an environment where people feel safe enough to think differently. Sometimes, that starts with a pencil and a prompt that makes no logical sense.
Best Self
Toxic Productivity: The High You Didn’t Know You Were Addicted To
Avoiding shame. Avoiding inadequacy and avoiding the consultant’s quiet impostor syndrome. It’s a vain attempt to hide behind busywork, hoping your practice Partner will notice and reward you with a promotion.
Consulting Insight
The One Skill That Separates Good Consultants
Know that consulting is not about having the answers. It’s about staying curious and paying attention. Every client has its own rhythm, its own way of working, and its own unspoken signals.